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Frequently Asked Questions

Need to know how the Graphic Design process works? Read through our FAQ section here. And if you have any other questions, please don’t hesitate to contact us. We would be delighted to hear from you.

Why should I hire a design agency?

A design agency will simplify your life and save you money over time due to our industry knowledge, experience and expertise. We keep up with the current design and market trends and help you arrive at the best solution for your business. We help you avoid the costly trial-and-error and unnecessary fees associated with creative projects due to our industry knowledge. Also, our experience in the field will enable us to create custom solutions according to your specific needs.

If you have a unique problem and are unsure what to do about it, talk to us! We love the challenge of creating unique solutions for our clients. Furthermore, we are happy to coordinate directly with printers, web hosting, domain companies, and other agencies – all so you can rest easy while we get the job done.

What do I need to know before hiring a design agency?

Design is a collaborative process – we try our best to understand what you are looking for, but we can’t read your mind!

The more specific feedback you can give us, the more we can refine our designs to your requirements. If you “can’t put a finger” on why something isn’t working for you, talk to us!

Communication is key, and the more we understand you, the better the product we can create for you.

What is Inbound Marketing?

Inbound Marketing is a customer-centric approach to marketing. Instead of buying lists, placing ads, cold calling, and generally selling to anyone and everyone you talk to, the Inbound methodology focuses more on attracting ideal customers to you. By providing valuable and relevant information, you attract potential customers to your brand.

Why should I hire a marketing agency?

A successful marketing strategy has a lot of moving parts and we manage them all for you! You need to be creating high-quality content regularly, posting to social media weekly, and analyzing your performance so you can adjust your strategy. Most businesses are too busy running their business and can’t keep up with all that needs to be done. We can help you find your target audience, develop a message that appeals to them, and create content that attracts new customers to your business. Furthermore, we have experience in the field and can advise you on what would be the best approach.

How much do you charge?

We have flat rates for our most commonly requested projects and custom quotes for jobs with unique requirements. We like to discuss each new project with you to determine the scope of each project, how much work will be involved, the timeline, etc. Once we have a thorough understanding of your needs, we can suggest a quote that will encompass all of your needs. We usually quote on a set project fee, based on the initial scope, so that you know the costs upfront.

Are your fees negotiable?

No, our fees are based on how much work will be involved in creating a great product for you. Since we are not willing to compromise on the quality of our work, we also cannot negotiate on our rates. However, if your budget is constrained, we can reduce the scope of the project, or break it down into phases

What does our initial consultation include?

The purpose of our first meeting is to get to know you, your business, and your goals. We want to know everything about your business, from why you got started in the first place, to what your current pain points are. From there, we get a better understanding of where you are coming from and what you hope to accomplish with the current project. If we are both interested in continuing the project, we will send you a proposal for the work to be completed, and a questionnaire about your business. We believe mutual communication and understanding are essential to not only a successful project but also a great ongoing relationship.

What are your hours?

We are available Monday to Friday between the hours of 9:00 AM – 7:00 PM, and also on Saturdays between the hours of 1:00 PM – 6:00 PM. In order to focus on client projects to deliver the highest quality, emails are checked 2-3 times per day only.

Please note that we operate within the GMT -4 Timezone

How long does a project take to complete?

That depends entirely on the project! A complicated project can take months, while a simple one can be done in a matter of days. Our ability to complete a project also hinges largely on your response time. We rely on your feedback to create a great piece of work, so the sooner you respond to us, the faster we can move forward. We will be able to discuss a more concrete time frame during your consultation.

How frequently do we need to be in contact? Do we need to meet in person?

Once again, this depends a lot on the nature of the project. Some projects (ie: designing a logo) require more frequent check-ins, while others only need meetings a few times a year (ie: quarterly website maintenance).

We would love to meet you at least once in person, but that is not required for us to work together. We can complete projects entirely over email or phone.

Can we use our own printer / webmaster / copywriter?

Of course! We are happy to coordinate with your chosen partners to complete a project. However, please keep in mind that you will be responsible for handling print issues, billing, and delivery schedules once we have completed our portion of the project.

What is graphic design?

In general terms, graphic design is the process and art of combining text and graphics and communicating an effective message in the design of logos, graphics, brochures, newsletters, posters, signs, and any other type of visual communication. Today’s graphic designers often use desktop publishing software and techniques to achieve their goals.

What is Vector and Raster graphics?

Raster images, also known as bitmaps, are comprised of individual pixels of color, for example, images on your websites or photos. Raster graphics always lose their quality when scaled and appear blurry.

Vector graphics are created with mathematical points, that tell the path how it is shaped and what color it is filled by. Vector files can be stretched to any size keeping their high quality in every resolution.

Why should I choose Maxorg Designs over some other firm to do my design work?

At Maxorg Designs we realize you have many options when choosing a graphic design provider and thank you for the opportunity to present our solutions to you.

Why should you choose us over the competition?

Experience: With over ten years of design experience, we bring a broad base of experience and knowledge to your design project. We are passionate about the design business and about helping organizations and businesses succeed and gain a competitive advantage.

Flexibility: Examine our portfolio and you will see the breadth of work we have completed over the years. Chances are we have experience creating almost any type of project or design you require. If we don’t have experience with a particular design area, we work with a network of design associates who can lend their expertise to your project, ensuring trouble-free production of any item you can imagine.

Creativity: Creativity is a very subjective topic. Examine our portfolio and you will see how we solved our past client’s design problems. We hope this is an indicator of our creative abilities.

Feel free to contact us to discuss potential design solutions to your communication challenges.

Risk-free: We offer FREE, no obligation design quotation and initial consultation. It never hurts to talk to someone to help clarify your design requirement. Use our Get A Quote form to submit your design project today.

Competitive Pricing: We are a relatively small design studio, with significantly less overhead than bigger design firms. This allows us to pass the savings on to you. We will gladly meet or beat any design bid from a competing design firm.

Technology: We use both updated software and hardware to achieve the best results for our clients.

What is a logo/wordmark?

A logo combines characters, images, and/or graphics creating a single design to identify an individual, business, company, organization, team, or school. The logo is typically a visual image used as a company trademark instead of the company name. When consisting solely of stylized textual elements, such symbols are referred to as logotypes or wordmarks.

Can my logo be integrated into other projects (Web, printing, etc.)?

You will receive many different files of your finished logo design in various sizes and file formats, which you can use in print projects to websites. If you prefer or require a different type of file format, just let me know, and I will be happy to supply it.

What are the different types of logos?

Wordmark logos: Wordmarks  (a.k.a. logotypes) are typically comprised of text and a typeface. The text or company name is usually written and given a unique typographic treatment.

Examples: Google, eBay, Netflix

Pictorial Mark: A pictorial mark logo (or a brandmark) is imagery reduced to its symbolistic meaning. This is why, if you’re leaning towards this type of logo design, it has to be extremely representative, containing elements that will make your audience associate it with your brand.

Examples: Apple, Twitter, Target

Combination marks: A combination of an iconic symbol along with a wordmark. This is a flexible means of conveying the company name and introducing an element to act as a symbol for the company. The elements can be used separately or together.

Examples: Burger King, Puma, AirBNB

Emblem: An emblem logo consists of font inside a symbol or an icon; think badges, seals, and crests. These logos tend to have a traditional appearance about them that can make a striking impact, thus they are often the go-to choice for many schools, organizations, or government agencies.

Examples: Porsche, Harvard University, and UPS

Mascots: Mascot logos consist of illustrated characters that act as visual representations or “ambassadors” for a brand. They can be anything from fictitious creatures to real people, as long as they reflect the brand’s identity.

Examples: Colonel Sanders by KFC, Cap’n Crunch, Tony the Tiger by Kellogg’s, and Mr. Peanut by Planters.

Lettermarks: Lettermarks (a.k.a. monogram logos) are typography logos that are made up of the brand’s initials. In most cases, brands that have monogram logos are referred to by their abbreviated version when speaking.

Examples: CNN, NASA, and HBO

Letterforms: Letterforms are one-letter logos that only include the first letter of the company’s name. Often, brands will have an additional version of their logo that comprises their full business name (called a wordmark or logotype, as explained above), to be used in different occasions.

Examples: Facebook, McDonalds, and Netflix

Abstract: These are image-based logos that use abstract forms to reflect a company’s branding. Unlike pictorial marks that represent a real object, abstract logo marks are more metaphorical. (Pepsi,

Examples: Airbnb, Chanel, Nike, Olympics, Google Drive, Adidas, and Pepsi.

How many revisions will I get?

All projects are assigned 3 free revisions before an additional fee is applied.

Just remember, revisions will be treated as a new request and may affect the delivery timelines of other pending/active requests. For the best results always try to give clear guidelines about your project vision. The better you describe what you want to achieve the better results will be and of course the least revisions you might need.

What is a round of revision?

Once a design draft is presented, the client has a specified number of days to provide their feedback. Once all of their comments, ideas, and questions are consolidated and we provide a new version, that’s the end of that round of revision.

How long does it take to make a website?

It depends on how complex is your website. When a simple, one-page website design process can take up to two weeks, building an advanced website with custom scripts and functionalities may even take up to six to eight weeks.

Information that you will provide during the initial brief will definitely speed this process up.

Will my website be mobile-friendly?

All our websites are mobile-friendly and are displayed properly on every type and size of the device. It doesn’t matter if your customers are using Android phones, iPad, or Chromebook to visit your website – they will always get an amazing browsing experience.

Can I update my website on my own?

Yes, you will be provided with login details to the control panel or in case, when you want us to manage your website, access to the portal when you can manage your content or perform simple actions such as uploading blog posts without our help.

Can you maintain my website for me?

Of course! We always offer our customers post-launch support and website maintenance. If you are interested in this service, please get in touch with us.

Who writes the content for my website?

As an expert in the industry, in most cases, our customers are providing text for the website. However, if you need copywriting service, let us know while placing an order and we will prepare content for your website.

Copywriting is an important part of marketing. If you’re a good writer and know how to write for marketing purposes, you might want to write your own content. From experience, ideally it’s best to hire expert help.

We can provide you with a professional from our studio to assist with this at an additional cost.

Can I get an E-Mail with my website?

Yes you can have email and you will probably wish you set up several emails e.g. sales@your-domain.com, info@your-domain.com, john.smith@your-domain.com

Can you provide all of our web design and hosting services?

Yes – We are your one-stop shop to provide all your web services and we are fully backed by GoldVolt Host. We can register your domain name – design and develop your website – provide your web hosting and arrange your email accounts.

Will everyone see my website the same?

Your website visitors will see things differently depending on their web browser, screen resolution settings, computer settings, and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. As technology alters, then eventually, your website may need reevaluation.

Am I tied into Maxorg Designs for any site maintenance or updates I wish to do once my website is designed?

No – once your website is finished, it belongs to you, and you can commission anyone to update it for you – although, of course, I would like to think that you are happy with my services and will continue to use me for your website maintenance.

In what format should I supply words and photographs about my business for my new website?

It is helpful to me if you can provide text and photographs in electronic form uploaded to pCloud; pCloud is free for primary use. Photos in High-Resolution JPG and the text in MS Word or similar format. If this is not possible, we can help get your information ready for use on the website.

Do you redesign existing websites?

Yes, depending on what format and software, We can retain your company’s corporate style or redesign it to give you a completely new direction. Is your website up to date? We can redesign your website to take advantage of the latest web technologies.

What are your payment terms?

We require a 50% deposit before any work can begin. The remainder of the balance is payable upon completion of the job.

Invoices for event projects are required to be paid at least 7 days before the event date.

What are the available payment methods?

We accept secure online payments using your credit card, debit card, or your bank account via PayPal.com. Opening an account is fast, easy, and FREE.

We also accept Bank Transfers, Crypto (BTC / ETH), and Moneygram.

Are there any hidden fees?

Absolutely no hidden costs or fees attached to any of the services that our studio provides.

The monthly subscription price that you see is also exactly what you pay.

How do you price your projects?

Our fees are based on time, required expertise, and resources required for your project. Please see our prices page.